Frequently Asked Questions
‘E-motion’ is an online counselling project for young people aged 12-18 years who live in East Sussex. The project is provided by the Young People’s Centre in Brighton, who are well-known and established providers of young people’s counselling services for many years.
Our counsellors are trained and experienced young people’s counsellors who have completed specialised online training and work under the guidelines and codes of ethics of the British Association of Counsellors & Psychotherapists.
For counselling, send us an email at email@example.com
For enquiries and information only email firstname.lastname@example.org
E-motion is a weekday service only so does not operate on weekends. You can register for online counselling at any time and will initially be asked to complete a short form when you register.
Frankie, the administrator will be in touch with you within 72 hours to assign you a counsellor. You will receive a notification by email to let you know that we are there for you.
Once you have your counsellor they will explain how email counselling works and how you can work together on your concerns.
Online counselling can be particularly helpful if you are anxious, fear negative judgements, or just don't wish to be seen for various reasons as you don't have to see anyone face to face.
Rather than talking about your problems face to face you can write about them instead, either by exchanging weekly messages with your counsellor or by arranging to meet your counsellor in to write in real time for an hour at a time.
Also, you don't have to go anywhere at a certain time for counselling, it can happen in the privacy of your own space at any time that's convenient.
ou are welcome to tell us about anything that bothers you, especially if your life feels a bit of a struggle at the moment and you would like some support, help and encouragement. Or it could be that you’d just like someone to talk to about things that you might be finding difficult f2f or tell to someone else for various reasons.
Some people have talked to us about problems with boyfriends or girlfriends, families or friends, schools, teachers , issues with identity, bullying, sexuality, gender, sex, cultural issues, eating problems, bereavement, mental health, or feelings of anger, sadness, loneliness, loss, depression and anxiety etc.
Anything really, as just getting things off your chest can be really helpful.
E-motion is not a crises service but we can hear your concerns and help you to get in touch with someone else who can help provide you with more immediate or appropriate support.
If you are in a crises then please contact some of the helplines on the I Need Help Now button on the Homepage
To get some online counselling at E-motion we ask you for some information about yourself on our forms before you can go on to start your counselling. This is so that we can know a little more about you and your concerns and work out how we can best help and support you online. They also help us to make the service better and to secure funding for the project.
Although we appreciate that some of you might not feel comfortable about giving us your personal details we do everything we can to keep your personal information safe and do not pass them onto anyone else without your permission. Please read the Confidentiality and Privacy pages for more details or feel free to ask email@example.com
What you say to your counsellor is confidential and we do not share anything with any other person or organisation. The only time we may need to speak to someone else is when we believe that you, or someone else that you tell us about, may be at risk of serious harm, but your counsellor will always try to talk their concerns through with you first.
Please see the Confidentiality page for more details.
All your messages are held on an encrypted counselling platform, and only your counsellor will read them.
This is why we ask you for your phone number and we give you ours so that we can text or phone instead.
You are welcome to email Frankie for information or a one off session if you just want to check something out with a counsellor or ask a question.
ou can send as many emails to your counsellor as you like during the week, however, the counsellor will only respond to you once a week on a day that is agreed at the start of counselling.
We hope you will complete the feedback form that is sent to you at the end of your counselling so that you can let us know about your experience of online counselling with E-motion. ALL your comments will be greatly appreciated and are helpful to us, whether positive or negative, as we are always striving to make the service better for everyone.
If you don't wish to complete the form that the counsellor sends to you then please feel free to click the "I need to leave Feedback" button on the homepage and give your feedback anonymously so your counsellor will not read it.
However, if you have any complaints about the service we will try to address these as swiftly as possible, please email firstname.lastname@example.org
After registering Frankie will be in touch with you within 48 hours unless it is on the weekend.
The message will be able to be seen on the site when you go into My Page and the chat box, but you will also receive an automatic notification by email that tells you that there is a message there. However, sometimes the email may end up in your junk file so you may need to check this.
If you've already started counselling then your counsellor will have let you know when to expect a message from her so do check those to see if you have the right time and day.
If you haven't heard anything within the timeframe arranged then just click on the "I need help with the site" button, say what the problem is and Frankie will investigate and get back to you. Alternatively, email email@example.com.
If it's been a long time since you've logged on to the site then you may find that the counsellor has ended contact, so if you still want support just re-register again and the counselling can re-start.